How to fix the issue of iPhone stuck on Apple logo without losing data on your device!

by Rohit on January 6, 2014

Ever since the launch of evasion jailbreak for iOS 7, many users have been reporting that their iPhone/iPad/iPod Touch is getting stuck on Apple logo ( Going into a reboot loop).

iphone stuck on apple logo1

Most of the solutions out there insist on putting the iPhone in DFU mode and then restoring from backup. But the big question is what if you haven’t made a backup before venturing into the unchartered jailbreak territory?

We at Digital Marketing Talk have a solution for you. Here’s how you can fix the issue of iPhone getting stuck on Apple logo without losing your data.

1) You will need windows machine. (Mac users can try windows running on parallels).

2) Download the ipsw file for your phone from here. (Instructions in the pic below)

downloading ipsw1

3) Now head over to the following url

4) Download the exe file available for download (make_noerase.exe or similar)

5) In windows explorer, drag the ipsw file downloaded in step 2 onto the exe file downloaded in step 4.

6) On doing the above, a new ipsw file will be generated.

7) Restore your iDevice using the new ipsw file by  putting the iPhone in DFU mode, followed by clicking on restore button in iTunes holding the shift key and choosing the newly generated ipsw file.

Update: This method only works with the latest iOS firmware now (choose the latest ipsw file in step 2), so you will not be able to retain your jailbreak. However, you will still be able to save all your data :)


{ 197 comments… read them below or add one }

Reez April 26, 2014 at 10:31 pm

Already tried with iTunes 11?

Tim April 27, 2014 at 2:25 am

@Reez yes I have 11.1.5

Reez April 27, 2014 at 9:38 pm

@Tim write down your process step by step, please.

Tim April 28, 2014 at 12:26 am

1. I download the ipsw firmware. I have a AT&T iPhone 5 running 7.0.6.
iphone 5(GSM) 7.0.6

2. when thats downloaded I drag it to the the step 3 file.

3. Cmd pops up starts doing its thing, after its done it creates a
“UPG_iPhone5,1_7.0.6_11B651_Restore” on my desktop

4. I open iTunes and get my iphone into DFU mode, I click on the restore button in iTunes holding the shift key and choosing the “UPG_iPhone5,1_7.0.6_11B651_Restore”

5. It then tell me that “iTunes will erase and restore your iPhone to 7.0.6 and will verify the restore with apple.” I continue

6. it starts extracting software then it gives me a 3194 or a 3004 error.

the admin said if you have the right firmware it shouldn’t have any erros. You think there’s something else I have to do?

Thanks for helping me out, really appreciate it.

hero3210 April 28, 2014 at 1:48 pm

From my experience, right now it only works with the latest iOS version so you’ll lose the chance of jailbreaking (ATM there’s no 7.1.1 jailbreak) but at least your data won’t be lost.

I hope this helps.

Reez April 28, 2014 at 8:26 pm

hero3210 is right, you can only restore to the latest iOS on new devices such as iPad 3, iphone 4S and later. SHSH won’t help here. Probably it will be possible in the future. No one knows when.

Reez April 28, 2014 at 8:28 pm

Admin should edit the post and mention it, because it is not obvious.

Jason April 29, 2014 at 12:38 am

@Rohit my pleasure I enjoy helping people out with things like this :)

Tim April 29, 2014 at 6:28 pm

I downloaded the 7.1.0 firmware and I managed to save my iPhone. May 3, 2014 at 3:06 pm

You need to be a part of a co?test for one of the
greatest ?ebsites on the internet. I’m going too rrecommend
this blog!

nino May 18, 2014 at 12:38 pm

will it still work even though apple not sigining 7.0.6

Isah May 22, 2014 at 8:18 pm

I bought a jailbroken iphone 4s from a friend then I try to restore it with iOS7.1.1 after that the stuck at bootloop some times on progress bar,I have tried a lot of solutions including this tutorial but to no avail nothing work pls help me I don’t wanna loose my idevice. Thanks

Mike May 23, 2014 at 12:24 pm

I have an iPad 3 that is stuck on the apple logo and refuses to turn off. Well, I can hold the home and power button for a while and the screen goes black so I suppose that’s “off”. Hard reset doesn’t do anything. I tried going into true recovery mode then going out of it but it simply goes back to the apple logo. I noticed that imay not really charging much…I’ve left it connected to the charger for a couple of hours and then unplugging it and after fiddling with it for a while connected to the laptop it indicates that the battery is nearly drained and requires charging. I guess this is because it’s constantly ON with the apple logo displaying not really sure.

Did everything the instructions laid out. I created the new IPSW file and now have a new zipped file called “UPG (other stuff) restore” on my desktop. Fine. I go into DFU mode, then am prompted by iTunes that it has detected the iPad in “Recovery” mode, there is a dialog window with a button that says “Restore iPad…” and I hold down SHIFT plus I click that button. I get an explorer window in which I can point to the new IPSW file I created. However. IT IS NOWHERE TO BE FOUND! Seriously. The zipped IPSW file created by dragging the one file to the other on my desktop is virtually invisible to this process. I get no error codes. I sthis newly created IPSW file supposed to be a zipped file? I am running the latest version of iTunes on a Windows XP netbook.

Just for giggles, I tried this again but this time I simply clicked the “Restore iPad…” button and the next dialog window said iTunes would erase and restore iPad and there is a button for that and a button to cancel. THEN I hold down the SHIFT key and press the restore button. That brings up the iOS 7.1.1 update.

This tutorial needs to be rewritten to show you EXACTLY what to press and what to expect.

I really want to recover from this without losing my data so I can quickly at least get it backed up before this happens again.

Mike May 24, 2014 at 2:43 am


Here’s what you do, folks:

1) Download the two files exactly as mentioned above. Merge the two exactly as described above. You will get a DOS shell window giving you information about what’s happening with the two files. The system will unpack the zipped file and merge the two the re-pack the file. BE PATIENT……IT WILL TAKE A WHILE BUT IT WILL FINISH. The newly created file WILL BE ZIPPED and it will take on a name like this: UPG_iPhone5,1_7.0.6_11B651_Restore (were the info between “UPG” and “Restore” may vary, depending on the device/model and file version you’ve chosen). One thing to note: My iPad was NOT on iOS 7.1.1 when all this went down. I had a problem downloading/installing it. I believe this works using the LATEST iOS, which is good because your device needs to be updated, anyway.

2) Put that file in a very easy-to-find location, like your root drive or your desktop where you won’t have any trouble finding it. Believe me, you will need to find it.

3) Put your iPhone or iPad in DFU mode exactly as described above. IF YOU SEE AN IMAGE OF THE CORD POINTING TO “ITUNES” ON THE IPHONE/IPAD SCREEN YOU ARE NOT IN DFU MODE! The screen has to be BLACK and iTunes will be showing a “detected (device) in Recovery Mode” dialog window. Be patient…it will come up if you ‘ve done the process correctly. You may have to try a few times to get the timing right.

4) You will see a dialog window in iTunes with a “Restore (device)…” button. Hold down the “SHIFT” key and click this button. A search window will come up. THIS IS IMPORTANT: Here, you will drill down with it to FIND your newly created file. Don’t be surprised if you can’t find the file! This is what happened to me. The important thing is to make sure the search window is pointing toward the directory you put the file in (in my case, the root folder or “C:”). At this point, in the “file name” field, start typing the name of the file, which begins with: “DFU” you’ll notice that as you do so, Windows will find it and suggest it as something to complete the field with. Select that.

5) Press OK and continue through to okay the process to proceed. BE PATIENT! The process WILL go through. It takes a while with “waiting for (device) to respond”. It will take quite a while to go through the process. After all is done, you will see that iTunes is done with the process (nothing showing in the status window at the top of iTunes) and the device screen will be black again (no Apple logo or anything should be showing). At this point, you can pull the cable off and then shut the device down (Home + Power/sleep button for about 15 seconds).

Power up the device by the power (sleep) button and you should see everything as it was.


Mike May 24, 2014 at 7:53 am

OOps! Correction in step # 4 in my post above. The file name doesn’t start with “DFU”. It starts with “UPG”. Just make note of the name of the newly created file name and start typing that in if you can’t find initially.

Eduardo May 27, 2014 at 2:08 am

I have an Ipad 3 (WiFi) and I jailbroke it. but it got stuck on apple logo. i did everything as it says. Latest Itunes is installed, Ipad was on 7.0.3. Got error 3194 but fixed it trough Tinyunbrella, but now it gives me error 11. I have tried both DFU and Recovery Mode, the first gives me error 11 and the second it gets stuck at “Preparing Ipad for Recovery”.
please help me

Jeet June 6, 2014 at 8:34 am

Thanks Mike! Your suggestions really helped

Junaid June 14, 2014 at 7:20 pm

Will it work on now iphone 5c 7.0.6 ipsw file. While the latest firmware is 7.1.1. We will b able or not to use the older firmware version?
Please tell me shortly. Thanks

iJAILbroken671 June 26, 2014 at 8:22 am

OMG i really hope this works! iPad 4 ios 7.1.1 jailbroken with pangu and everything was fine then started glitching so did a reboot now im stuck on apple logo boot loop! WTF?! lol its what i get for being impatient but hopefully ur solution saves my life my life is my idevices

Jun June 26, 2014 at 10:32 am

Works Like a Charm. It only works with the newest .ipsw which is ios 7.1.1 . If anyone got error 3014, just visit %appdata%/apple computer/ and delete all files. Then restore again! Thanks a lot!!!

Noah July 1, 2014 at 2:06 pm

Ok, so we are trying to solve this whole issue on not being able to access into our phones… but somehow we are supposed to access the “ipsw file” from our phones? How are we supposed to do that if we cant even get into our phone. I appreciate the help. But it’s not really help if it doesnt work…

Noah July 1, 2014 at 2:08 pm

Oh! excuse me… it says “for” not “from” sorry for the misunderstanding.

Jireh July 3, 2014 at 5:48 am

Help me please, i’m stuck at “Preparing iphone for restore.”

harsha July 18, 2014 at 6:08 am

i have ipad 3 ios 6.0.1 which is already jailbroken. I had mistakingly deleted cydia and all other tweaks and did a factory reset. so i wanted cydia back so i tried to jailbreak again with evasion. during the jailbreak process where i had to unlock the device andtap the evasion icon once my ipad 3 got stuck on the apple logo. i tried a hard reset and reboot again with my ipad connected to the computer and again it showed the evasion logo and got stuck on the apple logo which is first bright and then turns dull. then i disconnected it during the process. then i tried various methods to get out of the loop on watchin videos on youtube. i tried to restore and update it did not work. plz help me or my dad will kill me!!!

kelvin July 25, 2014 at 3:07 pm

hey guys, i am now trying to use this method to save my data bk, however i don’t know my ios version. If i just use the latest version of ios in the method, is it safe?

Georgy July 27, 2014 at 3:05 pm

Magic ! Tnx! All data saved !

Arti July 29, 2014 at 4:43 pm

Thank you very much guys!!! :)

denis August 9, 2014 at 12:51 pm

i have tried today with ios 7.1.2 in iphone 4s . because evasion cause bootlop and this method saved my files :) 3194 error delete from hosts file ip adress from apple

pdf books August 13, 2014 at 2:58 am

Hi there i am kavin, its my first time to commenting anyplace,
when i read this article i thought i could also make comment
due to this brilliant post.

Ruud September 14, 2014 at 12:39 pm

i thought this as the solution and for a big part it worked.
however i had a code to login my ipad. so if i want to connect to
itunes it say i have to unlock it on the ipad…. yeah kinda problem if it is looping or recovering is it?
anybody had this issue and how can i make sure it continues?

Tom September 14, 2014 at 12:57 pm

works so far in itunes, but after the process is finished, the phone restarts and i have again the recovery mode logo.. Oo
what can i do?

Mike September 18, 2014 at 3:00 pm

(Then follow my detailed instructions above)

1.Plug your iPhone, iPod touch, or iPad into your Mac or Windows PC and make sure iTunes is running.

2.Hold down both the Sleep Button (on top of your device) and the Home Button (on the front underneath the screen).

3.Keep them both held down from about 10 seconds. (If you see the Apple logo, you’ve held them too long and will need to start again).

4.Let go of the Sleep Button but keep holding the Home Button for about 5 seconds or so. You should notice that your computer has quickly recognized the iPad/iPhone as a “new” device and start installing driver software for it (If you see the “Plug into iTunes” screen on the iPad/iPhone you held it too long and will need to start over.)

5.If the screen stays black, that’s it! Your iPhone, iPod touch, or iPad should now be in DFU mode.

max September 19, 2014 at 1:53 am

Has anyone tried this recently?

Alice September 19, 2014 at 2:41 am

The ever best and easiest way to fix this for me is to use ReiBoot. Many users know that ReiBoot is the best and free tool to enter and exit iOS recovery mode, and you can put your iPhone that stuck on the Apple logo into recovery mode and then exit the recovery mode, then you can get your iPhone go back to normal.

Mike September 19, 2014 at 4:35 am

I have. Twice. First time back in May when I experienced the problem originally and again just yesterday. Apparently, there is a hardware problem with my iPad and it’s going in for repair/replacement.

Max September 20, 2014 at 3:08 am

Does it work with iOS 8 firmware?

Max September 21, 2014 at 4:30 am

I can’t believe I’m saying this, but it appeared this actually worked for me. I had to try it twice before I could get my phone to boot and it took like 3+ hours. Now trying to back up asap.

Mike September 24, 2014 at 2:34 pm

In answer to Max’s question, yes it works with the iOS 8 firmware.

For those having issues getting your device to boot even with this process: if you by chance do finally get it to, BACK UP IMMEDIATELY. Before you do ANYTHING else.

You may have a hardware failure problem causing issues with responsiveness/operation. You may have to call Apple to arrange for a repair/replacement and going into the device’s settings to erase everything on it, data and settings, before sending it to Apple (otherwise they’ll have to do it if they’re going to replace it).

That’s what ultimately happened to my iPad 3 after the second time it’s done this behavior. SO glad I was able to get my device to boot up properly so that I could back up before wiping everything and sending the iPad in for repair/replacement.

cindy September 30, 2014 at 4:58 am

after having the same stuck on the apple issue after downloading several cydia apps I followed all the steps listed above, up to where I need to hold down the shift key and press restore in iTunes. But I am not getting the option to choose an ipsw. Instead it just says “are you sure you want to restore the iPhone to factory settings and update to the latest version…”. I tried holding the shift key and clicking the same button but every time it is the same. Anyone know what I may be doing wrong?

Franc October 10, 2014 at 7:06 am

Hi Mike,

For your first restore how many hours did it take to finish? as of the moment im already in 2 hours for “waiting for iphone”


Frances October 19, 2014 at 1:50 am

I get an error 3194, any help on how to get this fix?

Thanks so much

Jonathan M. November 5, 2014 at 11:05 pm

Doy fe de que el proceso funciona, solamente hay que usar el ultimo ISPW del iphone/ipod/ipad.

Por ejemplo, hoy miercoles 5 el ultimo es 8.1.


rak January 23, 2015 at 10:00 am

Great article!

Following Mike’s instructions I was able to recover a 4S. Initial version was 7.1.2 and I’m now on 8.1.2 – but hey, I got my 2500 photos back.

julien January 28, 2015 at 1:45 pm

I’ve tried to use this method to recover loss data after my iphone was in a boot loop. I’ve created the custom firmware but when I want to restore with itunes, i’ve the error -1. Is anybody have a solution ?

Ryan February 13, 2015 at 12:36 pm

When I select the ispw i get the message ” The iPhone “iPhone” could not be restored because the firmware file is not compatible.”
My itunes is updated and I made sure to merge the two files earlier. What am I doing wrong?

Mojtaba February 17, 2015 at 5:30 pm

@Ryan: this is because you should wait longer to process to be complete
@Digital marketing: YOU ROCK GUYS! perfectly save my a**!

jiluorgange April 19, 2015 at 2:07 pm

If you lost data when your iPhone stuck on Apple logo, FonePaw iPhone Data Recovery is the way to let you preview and recover lost photos, contacts, messages and more.

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